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Inbound Customer Service

Deliver outstanding client service management
that builds raving fans that buy again and refer their friends


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The Inbound Customer Service Methodology

With an Inbound Customer Service approach embedded into your Revenue Operations, your support team can find answers to clients questions quickly.

  • Helpdesk

  • Knowledge Base

  • Survey & Health Scoring

Encourage clients to self-serve and get help when they need assistance and deliver this in the way they want to receive it.

Your clients enjoy every experience and feel valued by your company, escalating to advocates. View more on our unlimited, no contract monthly rolling Inbound Service Retainer Inclusions.

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Inbound Marketing

Create Inbound Marketing campaigns that serve prospects with helpful, valuable and remarkable content that builds trust.

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Inbound Sales

Empower your sales team to sell in a humanistic and helpful way that converts more prospects and generates more profit.

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Digital Strategy

Strategy precedes everything, especially in your digital efforts.

Inbound Customer Service Landscape

Today's power shift

It's a great time to be a customer, the internet has shifted the inbound customer service landscape, placing power back to the buyer and provides an unrivalled choice, increasing competition and with content marketing evolving, customers have all the information they could ever want to make buying decisions without even contacting you. 

With social media playing a central role driving content straight into our smartphones, and word of mouth still a primary channel that businesses needs to be tuned into, it is essential to answer more than just the customers questions, businesses that serve the customer at all stages and provide real tangible value will win.

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Get Focused

With your onboarding process to provide self service knowledge

The clients experience starts way before the actual point they become a customer, purchase decisions are weighted to the experience they receive, the ease of communication and simplicity as a reason to do business with a company.

Inbound customer service people ensures the experience continues past the sale point and increases with a seamless experience to drive even more value.

Delivering a perfect onboarding experience plus allowing clients to access information about their purchase on a self serve basis in real time environments, delivers instant solutions that reduces friction and increases positive reviews through NPS scores.

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Create a team that's focused on the clients success 

The need to be in the client service business is no longer optional, to build a culture you need great people and great systems.

Everyone in every department needs to have a client success mindset, ensuring an exceptional service is maintained at every touchpoint with technology supporting the culture.

Inbound Customer Service and The HubSpot Service Hub provides the framework and technology from self serve knowledge bases to centralised inboxes and chatbots to drive an inbound customer service culture 24/7.

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Happy Client's are the #1 Source of Increased profitability

To achieve this a client-centric and proactive inbound service approach is required throughout every touchpoint.

Seize The Opportunity

Happy clients are the number 1 source of increased profitability and growth.

A client-centric and proactive inbound service approach is required throughout every touch point.

Create Advocates

Gallups Guide to Customer Centricity Report states that B2B customers with high client engagement and feedback scores deliver 50% higher revenue to your company.

Scale Smarter by Design

In this Business Leader’s Guide to RevOps for Scale Up Success, learn how high growth or scale up success rarely happens by chance.

It happens by design. RevOps is a smarter way to get you there.

Just Some Of The Unlimited Services Included In Your Inbound Services Retainer

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Client Success Strategy

Our team of Inbound Specialists will create a Client Success strategy from onboarding to self service knowledge bases and client services systems.

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GamePlans & Client Success Process

Delivering your client success strategy is simplified through a series of process driven GamePlans and Playbooks for your team to manage.

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Client Success Assets

Deliver client success fast with a personalised set of client support and self serve assets from Live chat, knowledge-base Wiki's, chatbots, ticket systems and team email inboxes.

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Document & Content Creation

At every stage of client success a series of documents are created to help deliver outstanding service, from product manuals, content or instructional information to increase client success and satisfaction. 

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HubSpot Development

Great people and awesome tech delivers client success. HubSpot development of your NPS Surveys, Automation Workflows, Health Scoring, Client Support Ticket System and self serve Knowledge Bases are developed to support your teams live client interactions.

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Inbound Client Success Coaching

Your Inbound Client Service implementation will be staged to ensure each phase is seamlessly integrated into your aftercare team, full coaching and project management is included in your Inbound Service Retainer.

Client Testimonials

Client Logos_Safran

'I thoroughly recommend 6teen30 Digital for any organization wanting to grow market share and revenues and grow quickly.

They invest time in getting to know each of their customers very well.

Their focus on all the moving parts that contribute to growth is awesome, they have a well-thought-through and tested methodology, and they really deliver.’

Richard Wood
CEO: Safran
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'I highly recommend these guys, I can honestly say we would have not achieved our success if it wasn't for Mike and his team.

Their ability to understand the immediate priorities and deliver growth and scale up programs that get results is outstanding, helping us scale up to £12m in revenue in less than five years!'

Jason Buckley
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'From initially helping us understand our market and our place in it, creating a USP, branding, business strategy, client journey, and personal and staff development - 6teen30 Digital has been of immeasurable value to me personally and to the business.

They are a huge reason behind our success in turning KeyFleet from a Ford to Ferrari which also resulted in us being acquired, If you get the chance to work with Mike you won't regret it.'

Marc Mcloughlin
Managing Director: KeyFleet
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'We began working with 6teen30 Digital at the start of our Company's life and journey. The level of detail in terms of the research and campaigns put together was significantly better than we initially expected and ensured we came out of the blocks at a fantastic rate.  I have no doubt that without this we would not be where we are today. 

A great team who went out of their way to deliver results, over and above those initially planned.'

Joff Ward
Managing Director: CorkSol UK
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'Mike's ability and experience are second to none, he has a unique manner that I can only admire and attempt to copy. His solutions and advice for our sales and marketing was a key factor in my success and subsequent successful exit for me.

I could not have done it without him and his team at 6teen30 Digital, I will be eternally grateful for his friendship, support, and genius!'

Simon Doderer
Senior Recruiter: Microsoft
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The Bear Trail

'Mike’s knowledge of the SaaS, finance & leasing sector is very impressive. He and his team have an excellent ability to seek out new products and services, even in mature market sectors.

The team is meticulous in marketing and sales delivery and successfully delivering GTM strategies. Finally, their passion and commitment to any project or client are beyond question.'

Philip R Jordan
Non-Exec Director: The Bear Trail
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'I would highly recommend Mike and his team at 6teen30 Digital for anyone wanting to up their game and take their business to the next growth or scale up level.'

Lucy Barrow
Marketing Director: Mix & Twist
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