Growth Engine Framework Onboarding

We know you are excited to get started and dive right into your Growth Engine, before we do here's what you can expect from onboarding.

These first steps are a critical foundation of our partnership to ensure we start out correctly on the path to success.

Sales to Client Handoff

Your sales consultant will stay actively involved over the first 30 days and will schedule a debrief meeting internally.

Your sales consultant will then host the first meeting where you will be introduced to your personal client success hero who will be your key contact for the deliverables of your account.

Key Stakeholders

The key stakeholders for our partnership will be introduced from both companies along with training for systems being scheduled.

Individual meetings will also be scheduled for the first 90 days to increase the focus of completing the onboarding and strategic elements required to deliver your projects.

Key Milestones & Critical Success Factors

Each key stakeholder will be invited to your personalised project management system and slack channel, with key milestones agreed for the first onboarding and strategic modules. Every client has different Critical Success Factors [CSF's] and the SMART goals that were identified through the sales process. 

To ensuring expectations are aligned, the CSF's with their associated milestones are identified up front and central, then added to specific reporting and review meetings so all stakeholders are driving towards the same goals and schedule.

Onboarding Management & Feedback

Nothing less than 100% satisfaction throughout onboarding is acceptable to us.  Throughout the first month a minimum of two weekly review calls are scheduled to maintain the schedule and measure onboarding success.

Post onboarding completion, a survey is sent to all stakeholders to request feedback as part of our continuous development and improvement commitment.