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6teen30 Digital - Inbound Customer Service - Hero

Inbound Customer Service

Deliver outstanding client service management that builds raving fans that buy again and refer their friends

The Inbound Customer Service
Methodology

With an Inbound Customer Service approach, your support team can find answers to clients questions quickly.

  • Helpdesk
  • Knowledge Base
  • Survey & Health Scoring

Encourage clients to self-serve and get help when they need assistance and deliver this in the way they want to receive it.

Your clients enjoy every experience and feel valued by your company, escalating to advocates. View more on our unlimited, no contract monthly rolling Inbound Service Retainer Inclusions.

Learn More
6teen30 Digital - Inbound Customer Service - Ticket System
6teen30 Digital - Inbound Customer Service - Inbound Marketing
Inbound Marketing
Increase Traffic, Leads & Conversions
6teen30 Digital - Inbound Customer Service - Inbound Sales
Inbound Sales
Empower your sales team to close more deals
6teen30 Digital - Inbound Customer Service - Digital Strategy
Digital Strategy
Create The Foundation For Your Inbound Success

Inbound Customer Service Landscape 

Today's power shift  

It's a great time to be a customer, the internet has shifted the inbound customer service landscape, placing power back to the buyer and provides an unrivalled choice, increasing competition and with content marketing evolving, customers have all the information they could ever want to make buying decisions without even contacting you. 

With social media playing a central role driving content straight into our smartphones, and word of mouth still a primary channel that businesses needs to be tuned into, it is essential to answer more than just the customers questions, businesses that serve the customer at all stages and provide real tangible value will win.

6teen30 Digital - Inbound Customer Service Landcaspe
6teen30 Digital - Inbound Customer Service People

Get Focused

With your onboarding process to provide self service knowledge

The clients experience starts way before the actual point they become a customer, purchase decisions are weighted to the experience they receive, the ease of communication and simplicity as a reason to do business with a company.

Inbound customer service people ensures the experience continues past the sale point and increases with a seamless experience to drive even more value.

Delivering a perfect onboarding experience plus allowing clients to access information about their purchase on a self serve basis in real time environments, delivers instant solutions that reduces friction and increases positive reviews through NPS scores.

Culture

Create a team that's focused on the clients success

The need to be in the client service business is no longer optional, to build a culture you need great people and great systems.

Everyone in every department needs to have a client success mindset, ensuring an exceptional service is maintained at every touchpoint with technology supporting the culture.

Inbound Customer Service and The HubSpot Service Hub provides the framework and technology from self serve knowledge bases to centralised inboxes and chatbots to drive an inbound customer service culture 24/7. 

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6teen30 Digital - Inbound Customer Service Culture

The Growth Engine Inbound System

Benefit from a fully managed client-centric Inbound solution provided under a partnership style relationship, ensuring your inbound investment works harder to deliver measurable results against pre-identified SMART goals.

Let's Talk

Happy Client's are the #1 Source
of Increased profitability

To achieve this a client-centric and proactive inbound service approach
is required throughout every touchpoint.

Seize The Opportunity

Happy clients are the number 1 source of increased profitability and growth.

A client-centric and proactive inbound service approach is required throughout every touch point.

Create Advocates

Gallups Guide to Customer Centricity Report states that B2B customers with high client engagement and feedback scores deliver 50% higher revenue to your company.

Just Some Of The Unlimited Services Included In Your
Inbound Services Retainer 

Client Success
Strategy

Our team of Inbound Specialists will create a Client Success strategy from onboarding to self service knowledge bases and client services systems.

GamePlans &
Client Success Process

Delivering your client success strategy is simplified through a series of process driven GamePlans and Playbooks for your team to manage.

Client Success Assets 

Deliver client success fast with a personalised set of client supprt and self serve assets from Live chat, knowledge-base Wiki's, chatbots, ticket systems and team email inboxes.

Document &
Content Creation

At every stage of client success a series of documents are created to help deliver outstanding service, from product manuals, content or instructional information to increase client success and satisfaction. 

HubSpot Development

Great people and awesome tech delivers client success. HubSpot development of your NPS Surveys, Automation Workflows, Health Scoring, Client Support Ticket System and self serve Knowledge Bases are developed to support your teams live client interactions.

Inbound Client Success Coaching

Your Inbound Client Service implementation will be staged to ensure each phase is seamlessly integrated into your aftercare team, full coaching and project management is included in your Inbound Service Retainer.

Inbound Service Retainers Packages
& Pricing

See all the inclusive services you benefit from through an Inbound Client Services Retainer.

Download our Packages and Pricing to learn more and claim your 'Get Started With Inbound Client Services Incentive' 

Download Pricing
6teen30 Digital - Inbound Customer Service Packages and Pricing

Mike's ability and experience is second to none, he has a unique manner which I can only admire and attempt to copy.

His solutions and advice for our sales and marketing was a key factor in the success and subsequent successful exit for me. I could not have done it without him and will be eternally grateful for his friendship, support, and genius!

Simon

Simon Doderer
Senior Recruiter, Microsoft

Mike’s knowledge of the automotive & leasing sector is very impressive. He has an excellent ability to seek out new products and services even in a mature market sector. He then is meticulous in the marketing delivery and route to market. Finally, his passion and commitment to any project are beyond question.
PJ

Philip R Jordan
Non-Exec Director, The Bear Trail

Mike's Growth Engine system has helped KeyFleet transform from a Ford to Ferrari and we couldn't have done it without Mike. If you get the chance to work with Mike you won't regret it.

I feel that Mike's direct assistance and beyond the clock dedication to myself and KeyFleet is a huge reason behind our success.

Marc Mcloughlin Bio

Marc McLoughlin
Managing Director, KeyFleet

I highly recommend these guys, I can honestly say we would have not achieved our success if it wasn't for Mike and his team. Their ability to understand the immediate priorities and deliver programs that get results!
Jason Buckley Bio Pic

Jason Buckley
Managing Director, LF&E

I would highly recommend Mike and his team for anyone wanting to up their game and take their business to the next level.
Lucy Barrow Bio Pic

Lucy Barrow
Marketing Director, Mix & Twist

Ready to speak with an expert?

Schedule a call at a date and time that works for you, or simply call us on 0113 479 3300
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