- The Agency
- Digital Projects
Deliver outstanding client service management that builds raving fans that buy again and refer their friends
With an Inbound Customer Service approach, your support team can find answers to clients questions quickly.
Encourage clients to self-serve and get help when they need assistance and deliver this in the way they want to receive it.
Your clients enjoy every experience and feel valued by your company, escalating to advocates. View more on our unlimited, no contract monthly rolling Inbound Service Retainer Inclusions.
Today's power shift
It's a great time to be a customer, the internet has shifted the inbound customer service landscape, placing power back to the buyer and provides an unrivalled choice, increasing competition and with content marketing evolving, customers have all the information they could ever want to make buying decisions without even contacting you.
With social media playing a central role driving content straight into our smartphones, and word of mouth still a primary channel that businesses needs to be tuned into, it is essential to answer more than just the customers questions, businesses that serve the customer at all stages and provide real tangible value will win.
With your onboarding process to provide self service knowledge
The clients experience starts way before the actual point they become a customer, purchase decisions are weighted to the experience they receive, the ease of communication and simplicity as a reason to do business with a company.
Inbound customer service people ensures the experience continues past the sale point and increases with a seamless experience to drive even more value.
Delivering a perfect onboarding experience plus allowing clients to access information about their purchase on a self serve basis in real time environments, delivers instant solutions that reduces friction and increases positive reviews through NPS scores.
Create a team that's focused on the clients success
The need to be in the client service business is no longer optional, to build a culture you need great people and great systems.
Everyone in every department needs to have a client success mindset, ensuring an exceptional service is maintained at every touchpoint with technology supporting the culture.
Inbound Customer Service and The HubSpot Service Hub provides the framework and technology from self serve knowledge bases to centralised inboxes and chatbots to drive an inbound customer service culture 24/7.
To achieve this a client-centric and proactive inbound service approach
is required throughout every touchpoint.
Happy clients are the number 1 source of increased profitability and growth.
A client-centric and proactive inbound service approach is required throughout every touch point.
Deliver client success fast with a personalised set of client supprt and self serve assets from Live chat, knowledge-base Wiki's, chatbots, ticket systems and team email inboxes.
At every stage of client success a series of documents are created to help deliver outstanding service, from product manuals, content or instructional information to increase client success and satisfaction.
Great people and awesome tech delivers client success. HubSpot development of your NPS Surveys, Automation Workflows, Health Scoring, Client Support Ticket System and self serve Knowledge Bases are developed to support your teams live client interactions.
Your Inbound Client Service implementation will be staged to ensure each phase is seamlessly integrated into your aftercare team, full coaching and project management is included in your Inbound Service Retainer.
Mike's ability and experience is second to none, he has a unique manner which I can only admire and attempt to copy.
His solutions and advice for our sales and marketing was a key factor in the success and subsequent successful exit for me. I could not have done it without him and will be eternally grateful for his friendship, support, and genius!
Senior Recruiter, Microsoft
Philip R Jordan
Non-Exec Director, The Bear Trail
Mike's Growth Engine system has helped KeyFleet transform from a Ford to Ferrari and we couldn't have done it without Mike. If you get the chance to work with Mike you won't regret it.
I feel that Mike's direct assistance and beyond the clock dedication to myself and KeyFleet is a huge reason behind our success.
Managing Director, KeyFleet
Managing Director, LF&E
Marketing Director, Mix & Twist