Digital Resources

Absolutely, however, there are fair use policies and your requests need to be in line with our code of conduct.

Compare your Inbound or Convergent Plans similar to a mobile phone contract, you get unlimited texts and calls, and your plan is designed and charged around how much data you need.  

In each monthly period your Inbound or Convergent campaigns benefit from our unlimited strategy, design and build, launch management, your limitations are in the amount of content and campaigns you choose which dictates the price you pay each month. 

We respect your business changes, to make it easy and convenient our monthly Inbound and Convergent Plans are totally scalable.

Just let your account manager know in writing through the project management system before the 25th of the month if you wish to upgrade to a higher plan, or downgrade to a lower plan. 

The reason we have the 25th cut off date is that it allows us to set up a new Direct Debit link for you that is charged on the 1st of the next month.

Absolutely no problem, if you have your own marketing team we can work with them.

As part of your onboarding plan, we define roles and responsibilities to ensure all campaigns are managed in line with your internal team's activities. 

All campaigns are 100% quality-controlled by our internal team to your specific brief and brand guidelines.

Once our internal quality control process is completed, we issue the campaign in draft format to you to provide feedback or approve prior to release.  

All campaigns require a digital confirmation sign off from you before they can be released giving you total control of the content and data set the campaigns are to be delivered to.

Throughout the onboarding process, we will provide you with your own dedicated project and campaign management online system.

In addition, an online form that you can complete with details such as your campaign name, objectives, offers and required distribution date.

Through this form and project system, you can upload your videos, images and other collateral.

For larger files, we provide you with a dedicated online storage drive that you upload your files to.

We respect and fully understand that being able to control the process of sending files safely and securely is important to you.

For Inbound and Convergent Plans, a 10% discount is applicable to the retainer if it is paid annually in advance.

If you pay annually in advance, your monthly rolling agreement automatically reverts to a 12-month minimum agreement, should you wish to cancel early, then, unfortunately, no refund will be made for any unused periods. 

Absolutely, whilst we plan your campaign calendars for each quarter in advance.

We understand that flash or tactical deals need to go to market quickly.

Work with your account manager who will work a tactical campaign into your calendar and providing you can supply the content of the offer, image or video, and any other requirements we require, we usually turn Inbound campaigns around 3-5 days and Convergent Marketing campaigns within 1-2 working day.

Throughout the onboarding process, we deliver a full online project and campaign management system that details everything we need you as our partner client to provide.

First and foremost we need you to sign and agree to our code of conduct, this is a bilateral Service level Agreement that highlights what we expect of you, and what you can expect from us. 

The best results are produced when full co-operation and a partnership / respectful relationship is in play.

As a fully qualified and certified Hubspot Inbound Agency Partner and Ada Convergent Agency Partner, you can be assured of high quality, best practice policies are employed by experienced and certified personnel.

A fully compliant Quality Control process is adopted internally before release to you for final feedback, checks and approval.

No campaigns are released without your electronic approval.

We guarantee 100% that your campaigns will be delivered to your total satisfaction in line with the campaign and content strategy that is pre-agreed before campaigns are put into production.